Archive for the ‘Returned and Undelivered Mail’ Category

Direct Mail can reduce carbon emissions

Friday, October 22nd, 2010

The percentage of waste in the UK that goes straight into landfill sites is 60% compared to just 20% in Switzerland, a good proportion of this waste is coming from business.

Direct marketing material estimated to account for approximately 550,000 tonnes of the household waste. Of this, 181,500 tonnes is estimated to be addressed direct mail with the remaining 368,500 tonnes being unaddressed direct marketing material.

At Veridata we process returned and undelivered mail, – i.e. mail sent back with ‘RETURN TO SENDER’ often embellished with more spicy comments! Also mail that is  inaccurately addressed, mail refused and mail for which the postman deems no such address exists. All this mail, if it is one our customers, is returned to the PO Box number on the reverse of the envelope and directed by Royal mail to our premises. We open, sort, scan, and return the information to our customers. This saves them mailing to the same people again. It also provides valuable marketing information, which helps to achieve greater focus on campaign performance.

AND it saves considerable amounts of money.

Just as importantly it helps to lower their carbon footprint and meet their corporate social and environmental responsibility, for included in the cost of or service is the safe destruction and recycling of all the waste paper we process. 80% of the carbon footprint of a piece of mail is in the ‘end of life’ i.e. when it’s dumped. So if you are sending out large amounts of mail or catalogues, you should be talking to us because you too could help the planet and save money. Paper has been identified as a material where reduced waste and greater recycling can yield significant environmental benefits.

When it comes to the subject of Climate Change: If you think you are too small to make a difference try sleeping in a room with a mosquito.

Veridata returned mail handling …a Totalpost Services plc company

And none will hear the postman’s knock

Tuesday, October 19th, 2010

‘Is there any mail?’ or ‘Was there any mail today?’ is invariably one of the first questions we ask of each other when returning home. On the odd occasion that the reply is in negative I admit that I feel a tinge of resentment. Even a piece of ‘Junk Mail’ is better than nothing.

And none will hear the postman’s knock

Without a quickening of the heart.

For who can bear to feel himself forgotten?    W.H. Auden

It’s a curious contradiction that so many people publicly condemn Direct Mail more often referred to as ‘Junk Mail’ and yet as sales medium it is so successful.

On questioning friends and colleagues and even a straw poll in the pub, it seems to me that there are few of us who have not at one time or another bought something in response to a piece of direct mail, I know I have.

Invariably these days on receipt of something that captures my attention I will immediately go on line to check it out and if satisfied with the price make the purchase. The Direct Mail Piece has achieved its purpose, the sale has been made.

Did you know?……

  • In the retail sector more than £102 billion in sales are attributed to direct marketing
  • Fewer people trash unsolicited direct mail when compared to email, 31% to 53% respectively
  • 73% of respondents said they prefer receiving new product announcements by mail, versus 18% for email
  • Direct Mail – UK companies spend £43.3 billion on direct marketing activities every year
  • Nearly £17 billion is earned by workers employed within the Direct Mail industry
  • More than 1.1 million UK workers are employed by or are indirectly connected with the direct marketing industry.

At Veridata the cost of our returned and undelivered data capture service includes the secure destruction and recycling of all waste paper generated.

This helps our customers to cut their carbon footprint, mitigates the opportunity for fraud, protects brand image, increases their campaign performance and helps them comply with BSI Standard PAS2020.

It also saves them a shed load of money……

One of the loudest objections voiced against Direct Mail is the amount of waste paper it produces and therefore the perceived damage to the environment. This a concern to the industry and individual brands but cynically I believe only in so much as it affects their brand image. Despite the economic times, consumers and the media are still being tough on brands/government departments that do business while ignoring the environmental impact.

It is a legitimate concern even if the total amount of waste generated is a relatively small percentage because 80% of the carbon footprint for a piece of mail is in this ‘end of life’ solution. Mail/catalogues at one time they were just dumped into landfill. However EU Directives have put a total embargo by 2015 of this waste going into landfill. This has focussed the minds of business as there is a corporate social and environmental responsibility for the ‘end of life’ solution of any large mailings all waste paper generated is now disposed of properly. Or so we are lead to believe.

Veridata Returned Mail handling is an operating division of Totalpost Services Plc

Monday, October 11th, 2010

Veridata Returned Mail handling is delighted to announce that it has recently become an operating division of Totalpost Services Plc (Totalpost). The formation of this alliance is a natural progression for Veridata, enabling the company to develop its returned and “gone away” mail data capture services for all current and future contracts.  David Hymers, Chief Executive of Totalpost Services Plc, said “this is a very exciting growth area for both Veridata and ourselves in this business structure, and will offer new services to our existing clients and new businesses, and also help to develop the services of Veridata’s existing clients who may well benefit from the other mailroom services and contracts that we already offer”.

Veridata has closed its facility in Chester and will now operate from the highly secure Warrington facility of Totalpost where it will continue to provide its closed loop solution for returned and undelivered mail under the group ownership of Totalpost.   Its commitment to the environment remains as constant as always with the continued secure and safe destruction of all waste paper, which is recycled and contributes to cutting the carbon footprint of Veridata’s clients.  Returned, unwanted and undelivered mail produces vast amounts of waste paper and 80% of the carbon footprint for direct mail pieces lies in the ‘end of life’ solution.

Veridata have been setting the standards in returned mail management since 1996, and in conjunction with Totalpost Services Plc will continue to develop bespoke solutions for its proven, specialist, automated and quick turn around service for processing this sort of mail from anywhere in the UK.

With recent changes in the World of direct mail, increasing attention is being focussed on returned and gone-away mail and its impact on the environment. For companies that send out large quantities of mail there is a ‘producer responsibility’ for the ‘end of life’ solution for their undelivered and

returned mail and Corporate social responsibility.  The Veridata division of Totalpost Services has the complete solution.

End.

Are Direct Mail Businesses Thinking About Green Issues Enough?

Tuesday, September 28th, 2010

Veridata is trying to educate the Direct Mail industry about the benefits of processing their returned and undelivered mail. For 14 years we have been processing the the returns to MBNA who enlightened and well a head of their time have been ensuring that their returns have been and are handled responsibly.

Too many companies that send out large quantities of mail/catalogues do not address this issue of corporate social producer responsibility for the ‘end of life’ solution for their undelivered and returned mail.

A contributor to CO2 waste in the UK is, Returned, unwanted and undelivered mail its produces vast amounts of waste paper and 80% of the carbon footprint for a piece of mail is in the ‘end of life’ solution. The DMA’s BSI Standard PAS2020, the Royal Mail’s Sustainable Mail, TNT’s Greenpost and the new EU directives on landfill are going some way to address the issue of ‘producer responsibility’ that all waste paper generated is disposed of acceptably.

Veridata provides a specialist and automated quick turn around service for processing Returned and Undelivered Mail.

It saves money not mailing the same customers again, helps mitigate the opportunities for identity fraud and it is friendly to the environment as all waste is recycled thus reducing carbon footprint.

See article by

Are British Businesses Thinking About Green Issues Enough?

Written by Ben Thornhill

Friday, 16 July 2010 13:27

http://www.tchc.net/blog/38-business-operations/226-are-british-businesses-thinking-enough-about-green-issues

David Miliband MP, has said that 550 000 tonnes of ‘junk mail’ sent each year is “unacceptable for the environment,”

Thursday, September 16th, 2010

The annual value of direct mail expenditure to the UK economy is £8.6bn and the value of sales generated is £17bn1. Each household receives just over three pieces of direct mail every week; 67% of that mail is opened.

However David Miliband MP, has said that 550 000 tonnes of ‘junk mail’ sent each year is “unacceptable for the environment,” and with the EU land-fill directives coming in to force the need to responsibly process any undelivered mail is now more pressing.

It has long been recognized that the carbon footprint of a Direct Mail piece indicates that 80% of CO2* exposure is at the ‘end-of-life’ stage. Responsible Direct Mailers can help to reduce this by having their returns processed by Veridata. Recycling paper waste has a lower environmental impact than either land-filling or incineration.

Veridata was set up in 1996 to handle and process the returned direct mail of one of the largest credit card issuers in the Europe. We currently provide this service to a variety of mailing companies and the recycle all the waste thus reducing carbon footprint.

* Figures are 1.65 tonnes CO2 per tonne of 100% recycled paper and 2.1 tonnes for virgin paper. These figures include emissions from manufacture, distribution, print process and disposal.

When it comes to having an impact on making a contribution to reduce global warming…………. ‘If you think that you are too small to make a difference, try sleeping in a room with a mosquito.’

Recycling Direct Mail – some facts from DMA UK & Royal Mail

Wednesday, September 15th, 2010

A report, released by the DMA (UK) and Royal Mail, revealed that 76.5 per cent of direct marketing material is now recycled – well ahead of the 2009 target of 55 per cent and beating the 2013 target of 70 per cent.

Increased targeting and industry initiatives, combined with growing household recycling levels and increased subscription to the Mailing Preference Service (MPS), have resulted in an overall reduction of 348,600 tonnes of direct marketing material being distributed between the signing of the voluntary agreement in 2003 and the end of 2009.

The amount of direct mail entering landfill has fallen by 79 per cent since 2003, with some 382,698 tonnes of greenhouse gas emissions saved by increased recycling activity in 2009 alone – the equivalent of one billion miles driven in a petrol car.

This increase in the levels of recycled direct marketing material also reflects a significant behavioural change over recent years, with levels of domestic recycling across all household waste more than trebling during the past decade. Direct marketing material now accounts for just 0.4 per cent of all non-recycled household waste and Confederation of Paper Industries data suggests that the current levels of recycling for direct mail material outperforms general paper recycling.

Since Defra introduced the recycling targets in 2003, the DMA and Royal Mail have supported a number of industry initiatives to support a wider industry drive towards sustainability, including:

  • PAS2020 – guidelines introduced in spring 2009 to gauge the environmental impact of direct marketing activity
  • Sustainable® Mail – a Royal Mail service that rewards better-targeted, sustainably produced and easy to recycle direct mail campaigns with lower prices
  • Expansion of DMA best practice guidelines to tackle environmental impact, and the introduction of a reduced-cost BSI ISO 14001 certification.

Robert Keitch*, chief of membership and brand at the DMA, said: “The huge volume of direct mail now being recycled is not merely mail that travels straight from doormat to recycling bin. Every year, direct mail generates £16 billion in sales for UK plc. Hitting the Government’s recycling targets shows we can do so without hitting companies’ bottom lines.”

Matthew Neilson, Head of Environmental Solutions, Royal Mail, commented: “The direct marketing industry has made a significant effort to reduce its impact on the environment, and the introduction of initiatives such as the DMA’s PAS2020 and Royal Mail’s Sustainable® Mail product have been instrumental in helping the sector to achieve this recycling goal. However, there is much more that can be done to ensure direct marketers are communicating in as sustainable a fashion as possible.”

The targets apply to posted direct marketing material in England, covering addressed items such as direct mail and unaddressed items including leaflets and inserts.

The report is available to download from 1 April at: www.dma.org.uk/recyclingtargets

* Robert Keitch left the DMA earlier this year

TNT survey reveals a third of donors give after receiving direct mail

Tuesday, August 31st, 2010

By Sophie Hudson, Third Sector, 31 August 2010

TNT survey reveals a third of donors give after receiving direct mail

Cathy Pharoah, director of the Centre for Charitable Giving and Philanthropy, says direct mail remains “hugely important”

One-third of people who make donations to charity are prompted to do so by receiving direct mail from the organisation in the post, according to a survey by delivery company TNT.

The poll of 2,000 British adults found that 57 per cent of those who respond to mail appeals do so by post.

It also found that 10 per cent of respondents would use information sent through the post to find out more about a charity, but 87 per cent of people would go online.

Cathy Pharoah, director of the Centre for Charitable Giving and Philanthropy, said it was important for charities to develop an integrated multimedia approach to fundraising.

This should include online avenues, mobile phones and texts, as well as more traditional methods such as post, she said.

“Direct mail may not always be the most cost-effective way for charities to fundraise, but it is still a hugely important way for charities to get their message out. It is particularly important for the many donors who still prefer to give through cheques sent in the post,” she said.

Nick Wells, chief executive of TNT Post, said: “This survey shows that direct mail or door-drops, both on their own or part of a multimedia strategy, continue to deliver results.”

Charities sending out large amounts of direct mail should be aware that Returned, unwanted and undelivered mail produces vast amounts of waste paper and 80% of the carbon footprint for direct mail pieces lies in the ‘end of life’ solution.  Veridata recycles all waste paper.It also wastes money.

TNT Post Introduces Admail For Promotional Direct Mail

Monday, August 23rd, 2010
TNT Post Introduces Admail For Promotional Direct Mail
20 August 2010 – Isobel Spaven-Donn

TNT Post has launched a new service, adMail, to help increase the return on investment for marketers of promotional direct mail. The bespoke product is a reduced cost service that has been specifically designed for promotional direct mail which drives sales or encourages support for a cause.

In addition to increasing a mailing’s return on investment, adMail also aims to promote best practice in data management; customers using the adMail service will commit to diligent data processes through suppression of customer and prospect data against consumer and business data files, such as the Mail Preference Service

For assistance with data cleansing, businesses can utilise TNT Post’s dataMatters service – a suite of data products designed to help organisations improve the accuracy of data used for direct mailings, in order to achieve optimum marketing efficiency, return on investment and audience impact. When married with TNT Post’s greenPost service, which looks at responsible, recyclable resourcing, clients can also reduce the environmental impact of the mailing.

adMail is available for delivery in a five working day delivery window and is for customers sending upwards of 4000 items a day, or at least 10,000 items a day for Access 700 CBC customers.

Nick Wells, chief executive of TNT Post UK, comments: “adMail offers the direct mail sector a new, cost-effective and efficient service that meets the needs of marketers in the current economic climate. By introducing a reduced cost service for promotional direct mailings, we aim to provide real value to customer.”


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Carbon footprint – if you are sending out large amounts of mail/catalogues in the UK/Europe  - You should be aware that 80% of carbon footprint of mail is in the returned piece. Solution? VERIDATA

The UK’s direct marketing industry generates £205 billion in sales annually in the UK, according to the findings of new research published by the Direct Marketing Association (DMA).

Friday, August 13th, 2010

The DMA’s inaugural Value of DM Report, which provides a detailed picture of the total financial contribution the direct marketing industry makes to UK commerce, cites the retail sector as the biggest beneficiary of direct marketing. More than £102 billion in sales are attributed to direct marketing – 36 per cent of the £285 billion in retail sales recorded by the British Retail Consortium in 2009. Direct marketing is also responsible for nearly £76 billion in revenue for the consumer financial services sector.

The Value of DM Report also addresses the economic worth of the direct marketing industry aside from the sales it generates. UK companies spend £43.3 billion on direct marketing activities every year; nearly £17 billion is earned by workers employed within the industry; and companies spend an additional £12.5 billion on employee overheads. More than 1.1 million UK workers are employed by or are indirectly connected with the direct marketing industry.

Commenting on the findings of the Value of DM Report Chris Combemale, executive director of the DMA, said:

“At a time of tremendous economic turmoil, the Value of DM Report shows that direct marketing has been a consistently solid sales generator for businesses throughout all sectors. As well as the financial contribution direct marketing makes to UK PLC, the report also shows the value it adds to peoples’ lives through employment and empowering them as consumers.”

Elsewhere in the Value of DM Report, the findings reveal the spread of expenditure on the spectrum of direct marketing channels. Over 30 per cent of direct marketing budgets are now allocated to online and email, with catalogues and direct mail accounting for 28 per cent and 26 per cent respectively.

The Value of DM Report can be downloaded from www.dma.org.uk/research

Stay ahead of carbon Reduction Commitment Scheme’/'green tax’ we recycle all waste paper lowering carbon footprint

Direct Mail/ Catalogues Save up to 50% on your returned and ‘gone way’ mail

Thursday, July 15th, 2010

In partnership with Arbutus Ridge we process their CodEffect 2d barcode, a powerful method of encoding large amounts of data. Successfully used by many organisations including HMRC and Tesco, reults for the latter in the first six months – a 50% reduction in its operational costs for returned mail.

It attracts a lower charge rate to capture than standard alpha/numeric data and we can return the data files on a daily basis if required.

Veridata now offers this encrypted 2d bar-coding system which means that capture of name & address, campaign codes etc. is considerably cheaper and enables us to offer our customers great savings for processing their returned mail.

CodEffect capture solution offer a fixed charge, regardless of the amount of data captured.

The CodEffect service has two distinct elements – simple data capture from returns and

data verification & enhancement. If required it can explain the reason for returns by

running them against a number of industry wide data sets.

The discreet  two- dimensional  barcode can be set in various places in or outside the envelope

For the ‘core’ data capture service the price is simply based on the number of scans performed – the amount of data captured is irrelevant. There is no charge for the software or creation of  a barcode.

Also included in the cost is the destruction and responsible disposal of all waste paper, which is recycled locally; this helps reduce your carbon footprint. Our service also helps you to comply with EU Directives on Landfill PAS2020 and Royal Mail’s Sustainable Mail.

Technical Requirements

Veridata in partnership with Arbutus Ridge will provide all software required to manage the printing of the CodEffect 2d barcodes free of charge and will work alongside the Client and chosen print company to install and test the process. Full technical requirements will be produced on agreement of contract.

Supplied as Windows DLL’s, which you can integrate using Visual Basic

For further information please contact

Tim Craig Business Development Director

Tel: 07970 759282 email: tim.craig@veri-data.co.uk